Card Lost, Stolen or Damaged - Replace & Reissue Cards

If a cardholder loses access to their card, or their card stops functioning; a new card must be issued to the cardholder.

1. If the card is lost or stolen, the original card must be moved to 'Lost' or 'Stolen' status and a new card must be issued with a new PAN / Card number. This is referred to as 'Card Replacement'.
2. If the card is damaged or has stopped functioning, the original card must be moved to 'Damaged' status, and a new card must be issued with the same PAN / Card number. This is referred to as 'Card Reissuance'.

P.S. A replacement or reissued card still accesses the same account as the original card. Therefore, no fund transfer is required for the replacement or reissued card.